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Accountability

How is the Himalayan Trust funded?

A large proportion of our funds come from generous donations from New Zealanders. We are also very thankful for the ongoing support from the New Zealand Ministry of Foreign Affairs and Trade Aid Programme.

  

We would like to thank the following people and organisations for their support last year:

The Academic College Group, the Auckland Indian Association, Bivouac Outdoor, The Body Shop, Ffynroc Productions, the Hillary Institute of International, Leadership, HLB Mann Judd, Kathmandu, the Love of Nepal Committee, Macleans College, Misery Guts, Nepal Aid, Scott Base Antarctica, Scots College, the Sir Edmund Hillary Scholarship Programme at the University of Waikato, St Kentigern, State Cinemas, the community of Wairoa, the Wellington Indian Association.

Thank you also to the Office of the Honorary Consulate General of Nepal in New Zealand for its support.

We would like to thank the extended Hillary family for their unfailing support.

Professional standards:

Many people across the world donate to us, trusting us to make a difference in the lives of those who need it most. So accountability and professional standards are essential. For this reason we are registered with the Charities Commission; a member of the Council for International Development in New Zealand and also the Fundraising Institute of New Zealand.

A global family

The Himalayan Trust values our connections with many international organisations working in Nepal, including American Himalayan Foundation, dZi Foundation, Sir Edmund Hillary Foundation (Canada), Sir Edmund Hillary Stiftung (Germany), Grand Circle Foundation (USA); and in particular, our close working relationship with the Australian Himalayan Foundation and Himalayan Trust (UK) on the earthquake rebuild.

Our partners in Nepal

Thank you to our incredible partners in Nepal for their tireless hard work and support. In particular: Himalayan Trust Nepal, REED-Nepal, Action for Nepal, and the Mahendra Jyoti Senior Secondary School Rebuild Committee.

Complaints policy

The Himalayan Trust has a complaints policy to ensure we are fully accountable and to help us improve the quality of our work. Our complaints policy ensures that any complaints we receive are dealt with promptly and fairly.

We take very seriously any expressions of dissatisfaction made by any supporter, partner organisation, community or individual with whom we work or any member of the public whether an individual, company or other entity in New Zealand or anywhere else in the world.

We will make every reasonable effort to investigate all the relevant circumstances and information surrounding a complaint. The level of investigation will be commensurate with the seriousness and frequency of the complaint. All complaints are treated confidentially and will be dealt with in a timely manner.

• Written complaints will be acknowledged within five days
• Oral complaints will be responded to immediately
• Complaints will be resolved as quickly as possible and within 14 days unless there are exceptional circumstances. If a complaint is not resolved within 14 days we will inform the complainant of progress and keep them informed of progress every two weeks.

Making a complaint

Complaints can be made to any of the people listed below. Please include your name and contact details, details on the nature of complaint and remedy being sought.

In New Zealand:

To the Himalayan Trust Administrator:
PO Box 43, Auckland 1140.
Phone: 09 445 3460
Email: admin@himalayantrust.org

To the Chairperson of the Himalayan Trust
Email: chair@himalayantrust.org

To the Council of International Development
PO Box 24 228
Manners Mall
Wellington 6142
New Zealand
Ph.: 04 496 9615
Email:code@cid.org.nz

For complaints in Nepal please contact the relevant local partner organisation.

Read the full complaints policy (PDF)