Complaints
Register a Formal Complaint
Please note if you do not provide us with your contact details, we will not be able to request more information and/or provide you with updates on the progress of your complaint and resolution.
For all complaints, whistleblowing, or reports of Child Protection, Fraud and Code of Conduct breaches please contact the Himalayan Trust's safeguarding officer as a primary contact.
Nepal Education Programme Manager
Lhakpa Tenji Lama Sherpa
HT Board
What happens next?
We will acknowledge receipt of your complaint as soon as possible. Please allow 10 working days.
For more serious or complex situations we may need more time to investigate. If your complaint takes longer to resolve than the thirty business days, we will explain the delay and keep you regularly updated.
What if my complaint is not resolved?
If you feel we have not fairly resolved your complaint, you can escalate your issue to one of the following national industry bodies.
The New Zealand Council for International Development
For unresolved complaints about non-fundraising related issues.
Level 2, 50 The Terrace, Wellington 6011, Aotearoa New Zealand. Email: office@cid.org.nz